For reasons that I can no longer recall, this piece was never submitted for publication. It was written after I took my solo trip to Phuket circa April 2015.
Providing great customer service in
Thailand seems second nature. Understandably so since it receives more than
twenty-six million visitors per annum, compared to neighbouring Cambodia at
only four million.
My experiences of guided tours in Phuket
had been wonderful, probably the best I have ever had. Mostly men, the guides
were extremely respectful, polite, attentive and charming. Mr. Yew was one of
them.
Not unlike many Thais, Mr. Yew is small in
size but big in heart. With his sun-bleached hair, weather-beaten skin and
boyish face, it was hard to tell how old he was until he revealed having a
twenty-three year old son and a baby on the way.
The Hong by Starlight Kayaking Tour run by
the John Gray Kayak Company is at the top of my must-do list when you’re in
Phuket. Forget about Phi Phi Island with dozens of boisterous tourists attached
permanently to their monstrous selfie polls, Phang Nga offers a breathtakingly
scenic view in a quiet, serene and spiritual ambience, all thanks to the
hardworking team of guides such as Mr. Yew.
Departing from Ao Po jetty on a twin-engine
escort boat to the protected Ao Phang Nga National Park at around 2pm, the team
led by Mr. Yew, Farook and Nik aka Morgan
Freeman for his uncanny resemblance to the Hollywood actor, not only in
appearance but also voice, quickly got into work and everything flowed like
clockwork for the next eight to nine hours.
Guests were ushered to the upper deck where
a light lunch of crispy spring rolls, tasty stir-fry egg noodles and fresh
fruits were served with unlimited serving of water, iced tea and strawberry
cordial. While we enjoyed the meal a la buffet
style, about five or more staff worked behind the scene on the lower deck to
ensure that tea and dinner would be ready as scheduled. All meals were freshly
prepared on the boat.
Mr. Yew wasted no time briefing us on what
to do and not to do during the trip. Since this is a protected national park,
there shall be no smoking, littering and touching of anything that belongs to
the wild while on the kayak.
“Please do not
touch the oyster shells covering the bottom of the limestone sea caves. They
are razor sharp and they will cut you, right?” Mr. Yew cautioned. “When we start to get on the kayak, please remain quiet at all time. At
the caves, your voice will echo and this will frighten the animals, right?
Remember, we are the tourists coming to see the wild animals, not the other way
round. When they are frightened, they will run away and you will not see them,
right?”
You would have noticed by now how Mr. Yew
has a habit of ending most sentences with a “right” followed by a question
mark. Oddly enough, Farook had the same habit too.
As we got closer to the limestone caves or hongs as the Thais call them, there was
utter silence as we soaked in the splendour of the view before us. Erected
between a sea of emerald green water, the hongs
reminded us of how we were all just visitors in a world where they have
been standing tall for over millions of years.
A guide, served also as a personal kayak
driver for the entire tour, was assigned to each group of guests. Each kayak
can take about two to three people depending on the size of the passenger.
Since I was alone, I got Mr. Yew and a
kayak entirely to myself. This would mark the beginning of a privileged
relationship where I learned much from Mr. Yew, who turned out to be a nature
expert.
We started off in single file, slowly and
gently outlining the caves for about one to two kilometres before entering the
narrow opening of a tunnel leading to a lagoon. I looked up and saw several
brown hawks circling from a respectful distance above us. We managed to take
refuge from the blistering heat beneath the shadows of massive stalactites
formed from calcium and other mineral deposits trickling down from the top of
the caves. According to Mr. Yes, it takes about five years to form one
centimeter of stalactite.
“Lie flat on your
back. We’re entering a cave now. Make sure you don’t lift your hands or feet because
the oysters will cut you, right?” Mr. Yew warned before he skilfully manoeuvred the kayak into
a dark tunnel. I was nervous when I saw how narrow the opening was and felt
almost certain that we were going to hit a shell-covered rock which would puncture
the kayak and left us to die. It didn’t of
course, and my fear vanished as we floated gently beneath the tunnel with the
ceiling barely an inch above my face. This is definitely not an exercise for
those with claustrophobia.
Mr. Yew said he was trained for two weeks
on how to manoeuvre a kayak and during that time suffered many cuts on his arms
and head. He has been doing this for twelve years. Before that he was a bird
watcher guide but said he much prefers his current job because the paddling
keeps him strong and healthy. His bird-watching days definitely provided him
with a wealth of ornithological knowledge as he identified a blue rock thrush,
heron and some interesting sounds he claimed made by woodpeckers and hornbills
on the island during our trip.
Phang Nga Bay hosts a variety of
interesting wildlife such as the long tail macaque which feeds on shell fish
and is apparently a good swimmer and the mudskipper, an amphibious fish that
can walk on land with their pectoral fins. With their earth-tone scales, they
camouflage well in between mangrove roots making them difficult to spot for the
untrained eyes.
We saw small fiddler crabs, just about two
inches in size, easily identified by their distinctive asymmetrical yellow
claw, one much bigger than the other only for the male, scampering nervously on
the sandy bank of a lagoon.
As Mr. Yew was about to paddle away from
the bank, the guide on the kayak next to ours leaned forward to get a closer
look at something that had obviously caught his attention. He scanned the bank
frantically and started whispering excitedly to Mr. Yew.
The two men soon embarked in a brief and almost
silent exchange in Thai; the other pointing out something while Mr. Yew strained
to follow his lead. I was left confused but desperately curious. Finally, both
men ended their conversation, looking triumphant.
“He saw a crab
that has its bigger claw on the left side, very unusual for a fiddler male crab
which often has the bigger claw on the right,” Mr. Yew translated. “He has very sharp eyes,” he added. I couldn’t help but sensed a
slight tinge of regret and envy in his voice. After knowing Mr. Yew a little
bit more, I would not be surprise if he wished he had been the first guide who
had spotted the special fiddler crap so that he could show me because by doing
that, he would have succeeded in making me the most special guest in the entire
tour group.
“So what do you do
in Malaysia, Ka Ea?”
Mr. Yew asked me all of a sudden. I explained that I work for a human rights
non-governmental organisation. He nodded in approval and I took the opportunity
to ask him what he thought of Thailand’s notorious lèse majesté law which threatens to imprison anyone who is critical
of the King.
“You know, I have
nothing to compare our King with because I have not lived in other country with
a King, right? The law says we must be loyal and obey the King and so we must
do as the law says, right?”
He said. “But I think our King is good.
He successfully brokered a deal with the nomadic hill tribes from Laos and
Burma who had entered and destroyed much of Thailand’s forests to grow opium by
granting them nationality and making healthcare, education and public services
accessible to them.”
“So they stopped
growing opium and the problem was solved?” I asked in amazement.
“Yes, but now we
have a problem with amphetamine,” Mr. Yew answered ruefully.
According to Mr. Yew, many men he knows
succumbed to amphetamine addiction. Such addiction has been responsible for the
ruin of many family units where hard-earned income generated by family members
are spent on feeding the addiction, exacerbated by corrupted enforcement
officers.
“These men lose
their jobs because they are unable to work under the influence of amphetamine,”
he said and
then added, “As long as the enforcement
officers are corrupted, this problem will remain.”
Perhaps one of the highlights of the trip
was the recreation of the Loy Krathong festival, celebrated only in November.
Together with their guides, guests built the krathong made out of banana stem, leaves, orchids, marigolds,
incense and candles.
We shared a light moment when Mr. Yew and
his colleagues teased each other as they raced to make the most beautiful and
intricate krathong and because each
guide is encouraged to express their inner creativity, each krathong was unique from one to the
other.
“Yours is going to
be the most beautiful because you go to a lady boy school, right?” Mr. Yew taunted his colleague
who was assembling a rather intricate design as everyone burst out laughing.
I watched in amazement as Mr. Yew skilfully
fashioned two birds out of orchid buds with just a pair of scissors and the
back of an incense stick. He then impaled the birds gently with incense sticks
and placed them delicately on the banana stem, each facing the other with their
mouths touching.
“One for you and
one for your husband. For good luck,” he said. I blushed and at that point felt a
sudden desire to give him a bear hug. The Thais are romantics indeed and the
Loy Krathong is known to be the most romantic of all festivals in Thailand.
Once the krathongs were assembled and lined up on the buffet table, I smiled
with pride seeing mine, the only one where the orchid birds were kissing, while
the rest had theirs in less intimate positions.
All the guests were asked to take their
seats as Nik began a briefing on the significance of the exercise.
“We do this for
two reasons. One, to give thanks to the Water God for his blessings to the sea
and two, to apologise for the bad things we have done. What bad things you
asked?” He
paused for dramatic effect before continuing, “Did anyone of you do a number one or two when you were in the water
just now?”
His question obviously mortified everyone
on the boat as they gasped in silence. If anyone was going to make a confession
then, it wasn’t going to happen.
“Come on! I did
it. When I go down from my kayak and pretend I am cooling myself in the water,
pointing up at the blue sky to distract your attention, yellow stuff is flowing
down,” he said
unashamedly.
I burst out laughing especially at the
horrified looks on most of the foreigners at Nik’s graphic illustration of his
clandestine bladder movement.
“And that is why
we apologise for doing dirty things to the water,” he finished calmly as if what he said earlier
had no impact whatsoever on anyone.
Nik said that we would bring back the krathongs after the ritual because it is
their policy not to leave anything behind. John Gray’s motto has been, “Take nothing but pictures, leave nothing
but footprints, kill nothing but time.”
When the sun had fully descended, we set
off with our krathongs on the kayak
to make our final journey to the cave. It was total darkness except for the
candles that were lighted. I made three wishes before releasing the krathong made lovingly by Mr. Yew and I.
It was a moment of utter silence and respect as I reflected on the entire
journey.
Before leaving, Mr. Yew and I exchanged our
final farewell. I pressed my palms together, bowed and said, “Khob koon ka” to my master that day.
I left Thailand with a profound respect for
the men who have worked hard so that I can see the other side of Thailand.
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